FAQ / Help
Find answers to frequently asked questions. You can also use search to find exact match to your question.
My Account
How can I change my password?
To change your password, click on the "My Account" option in the user dropdown menu (or in the extended toolbar in the mobile version) located on the right side of your screen when you're logged in. From there, click on the "Change Password" link.
You will be asked for to choose a new password (which you will need to retype a second time to make sure you didn't make a mistake).
How can I stop receiving email notifications from your site?
To change email notification settings click here
How do I change my email address?
You can change your email address by going to the "My Account" option in the user dropdown menu (or in the extended toolbar in the mobile version) located on the upper right side of your screen when you're logged in. From there, click on the "Change E-Mail" link and enter your new email address. Remember to press "Update" after you make the change.
How can I update my contact preferences?
You can change your contact preferences by going to the "My Account" option in the user dropdown menu (or in the extended toolbar in the mobile version) located on the upper right side of your screen when you're logged in. From there, click on the "Messaging Filter" link. Remember to press "Update" after you make changes.
How do I modify my gender if it is incorrect in my profile?
You can change the gender in your profile by going to the "Edit Profile" option in the user dropdown menu (or in the extended toolbar in the mobile version) located on the upper right side of your screen when you're logged in. From there, click on the "My Profile Description" link and select the right option from the drop-down menu. Remember to press "Update" after you make the change.
My password is not working or I forgot my password.
If your password is not working:
We suggest copying and pasting your password. Please be sure that your browser's cookie settings are no higher than medium-high. Also, try emptying your browser's cookies and temporary files.
If none of these solutions work, or if you simply forgot your password, you can reset it by clicking on “forgot your password?” when you go to sign in on the website. You will be prompted to enter the email address you listed with us. After this step, you will receive an e-mail containing a link that will reset you password. Click on it and type in a new password.
How can I stop receiving email notifications from your site?
To change email notification settings click here
How can I download, deactivate or permanently delete my personal data and account information?
To manage your personal data and account information, visit Data Management Panel, which is in My Account -> Data Management section or just click here.
Tokens and Billing
How will my charge appear on my credit card or bank statement?
This is how your charge will appear in your credit card statement: campay24.com
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